Booking & Reservation:
1- Upon receipt your requirement, HanoiTESC will check
and inform you the availability and price for the certain service. No
service can be confirmed until HanoiTESC receives your written confirmation
by email or fax, along with your deposit or payment information.
2- All our service suppliers require warranty. That is
the reason why you have to pay minimum 20% of the land price for tours
service (US$ 50 of which is non-refundable) and the deposit must be
done at least 30 days before departure of the tour. For other services
like visa, hotel or tickets reservation, the deposit (vary in each booking)
should be paid as early as possible to secure the best availability.
At this stage, you may choose to pay the full price rather than a deposit,
thereby avoiding a second transfer fee.
3- Upon receipt of your deposit, we will send you a voucher
via fax or email to confirm and ensure that you are in the best care
of our services.
4- Final payment of the service cost must be done 15 days
before departure of the tour (except have having special arrangement
that pay upon your arrival in Vietnam). otherwise we may automatically
consider the service be cancelled by the client.
Responsibility
We always do our best to supply perfect services for all customers.
. It's the understanding of the concerned parties that HanoiTESC acts
as an intermediary between the clients and airlines, hotels, transport
operators and other contractors providing the services to it's clients.
We will in no event be liable to the clients, by reason of breach of
services or unsatisfactory services provided to the clients by third
parties or by way of indemnity or in tort or otherwise. However, in
the case of force majures beyond our control, for example any loss,
damage, injury, illness, weather, accident, delay, changes in schedule,
changes in means of transport, hotel overbooking, or other inconveniences
caused directly or indirectly due to any events, we will make the efforts
to find satisfactory alternatives and minimize inconvenience, but shall
not be liable for any losses incurred. If such alterations involve additional
cost, this must be borne by you.
In the event we cancel a trip, for any reason, we will
contact you immediately and offer you the alternatives or all money
for services described in the reserved itinerary will be refunded in
full. Such alternatives require a close cooperation
and harmony between customers and HanoiTESC. we are happy to listen
and do all our best to give you the fairest things possible.
Deposit
and Payment
Payment can be made in cash, Telegram transfer, by credit card or combination.
Except for cash payment, all bank service charge of the transfer must
be paid by the client. Here are some methods of payment.
1- Money Transfer Services:
Xoom Service
(Relatively cheap)
Western
Union Service (Quick, famous)
MoneyGram (Popular in America)
2- Bank Transfer:
3- Credit Card Payment:
We accept almost all kind of Credit Cards but Banks' procedure
for card payment in Vietnam is very complicated so payment with Xoom,
Western Union and MoneyGram are good choices in most of the cases.
Our bank details:
Account name: Le Chien Thang (VNIR)
Account number: 239 67 - 111104
Bank:
Shinhan Vina Bank Hanoi Branch
Bank
adress: 2nd Floor, Daeha Business Center,360 Kim Ma Street, Ba Dinh
District, Hanoi
Bank
tel: +84 4 38315130
Bank fax: +84 4 38315134
Bank SWIFT code: SHBKVNVNHAN
Cancellation:
Except for tour service (since arranging a tour involves
many activities), in any case of cancellation, service charge (or processing
charge) will not be applied as we are committed to provide best services
and sufficiency to clients. Cancellation should be made as soon as possible
in writing via email, fax. The date on which the cancellation notice
is received by us will determine the applicable cancellation fee.
Tours cancelation charges
-
Cancel 45 days prior
to arrival - No charge
-
Cancel 44 days to 30
days prior to arrival - 10% charge of full tour cost.
-
Cancel 29 days to 15
days prior to arrival 20% charge of full tour cost.
-
Cancel 14 days to 8
days prior to arrival 30% charge of full tour cost.
-
Cancel 07 days to 48
hours prior to arrival - 50% charge of full tour cost.
-
Cancel less than 48
hours or no show - 100% charge of full tour cost.
Services charges
Since Its depends on the different cancellation policies
of suppliers (hotels, carriers and other contractors) and the nature
of each booking is different so we can not apply a fixed policy for
all. Please ask us for detail Cancellation and Refund Policy in your
particular case before using our services.
Insurance
Insurance is not included in the tour
cost. We would like to suggest you to have fully insurance before your
arrival in Vietnam. However on customer request, we can arrange this
service in Vietnam and count the cost in your tour pakage. The normal
cost is US$ 1.5 per day.
Entry requirements
It is the responsibility of each tour participant to obtain,
comply and carry a valid passport, visa(s). Please make sure that your
passport is valid from the day you arrive in Vietnam.
Privacy policy
Personal information about you such as name, address, phone
number, or email address is subject to our Privacy Policy. We are committed
to protecting the privacy and security of any personally identifiable
information you provide us. Your personal information will not
be released unless the law permits it or your permission is granted.
Links
Links are to provide convenient for you
to search information. We have no responsibility for their contents
or your uses of them.
Claims
All dispute, claims and litigation regarding
the Services shall first be settled by way of negotiation and mutual
understanding. If fail, the disputes, claims or litigation shall be
finally settled by arbitration of the Vietnam International Arbitration
(VIAC) at the Chamber of Commerce and Industry of the Socialist Republic
of Vietnam. All claims must be submitted in writing 30 days after the
end of the Services.
